eCommerce Platforms Evaluation Framework for Government

B.D. Rukanova, Y. Tan, J. Ubacht, Marcel Molenhuis, Frank Heijmann, Han Bosch, Zisis Palaskas, Hao Chen, Toni Männistö, Ade Ratnasari

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

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The international trade flow of e-commerce goods have reached unprecedented volumes. Ensuring undisrupted flow of cross-border eCommerce goods has become one of the top priorities for customs administrations around the world. Customs has a role in safeguarding public values such as safety and security, revenue collection, and stimulation of the economy. Customs administrations are now looking into innovative ways to be able to fulfil their duties for controlling the trade flows while at the same time not hindering trade. But in a broader sense, other government agencies also have responsibilities for safeguarding public values such as product and consumer safety or sustainability and are currently confronted with these eCommerce flows. While eCommerce is a phenomenon that is widely studied in business literature, it is largely unexplored both in research and practice how governments can understand and engage with these eCommerce developments. In this study we focus on the issue revenue collection related to cross-border eCommerce goods. Empirically, our paper builds on insights from the PROFILE EU project, which focuses on the use of data analytics for customs. Theoretically we build on research on control mechanisms in eCommerce platforms and digital trade infrastructures. We present an eCommerce platforms evaluation framework for customs. The evaluation framework consists of two distinct perspectives (i.e. a data analytics and a partnership perspective) that customs can explore when defining their engagement strategies with eCommerce platforms. We limited our study to the interactions of customs with eCommerce platforms and the issue of revenue collection. Further research can study the safeguarding of a wider range of public values by a range of government organisations to account for effects of the vast growth in international flows of goods via eCommerce platforms, such as monitoring product safety and sustainability effects.
Original languageEnglish
Title of host publicationElectronic Government - 20th IFIP WG 8.5 International Conference, EGOV 2021, Proceedings
Subtitle of host publicationElectronic Government
EditorsHans Jochen Scholl, J. Ramon Gil-Garcia, Marijn Janssen, Evangelos Kalampokis, Evangelos Kalampokis, Ida Lindgren, Manuel Pedro Rodríguez Bolívar
PublisherSpringer Nature
Number of pages14
ISBN (Electronic)978-3-030-84789-0
ISBN (Print)9783030847883
Publication statusPublished - 2021

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume12850 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.


  • eCommerce
  • Digital platforms
  • Customs
  • Public values
  • Data analytics
  • Risk management


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