EHealth WhatsApp for social support: Design lessons

Luuk P.A. Simons, Wouter A.C. van den Heuvel, Catholijn M. Jonker

Research output: Contribution to journalArticleScientificpeer-review

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Abstract

WhatsApp was evaluated as group support tool for a high impact healthy lifestyle intervention, with 11 young professionals. Users valued the WhatsApp group as an attractive social support addition to the existing eTools and personal coaching. Based on preliminary results: 1) the WhatsApp group generated higher participation than most other social media; 2) deploying social media use motives; 3) possibly due to the relatively high 'presence' and 'engagement' attributes of WhatsApp; 4) contributing to healthy behaviours and health advocacy. Peer coaching was confirmed as promising. However, participation declined after the initial weeks. A design lesson was that users wanted more support for community forming. Several improvement suggestions are provided.

Original languageEnglish
Pages (from-to)112-127
Number of pages16
JournalInternational Journal of Networking and Virtual Organisations
Volume23
Issue number2
DOIs
Publication statusPublished - 2020

Keywords

  • Blended care
  • Efficacy
  • EHealth
  • Healthy lifestyle
  • Motivation
  • Peer coaching
  • Service design
  • Social media
  • Social support
  • WhatsApp group
  • Work site health

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