eHealth WhatsApp Group for Social Support: Preliminary Results

Luuk P.A. Simons, Wouter A.C. van den Heuvel, Catholijn M. Jonker

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientificpeer-review

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Within groups that are starting a healthy lifestyle intervention together, there is potential for social e-support, as an addition to individual coaching. However, the support technology should be low-tech, low-threshold and preferably already omnipresent. A WhatsApp group was chosen as support tool, given the large variety of groups normally coached: from elderly, IT-phobic diabetics to highly educated young professionals.
In this explorative pilot study, 11 young professionals volunteered. Despite their time-constrained schedules, 81 user inputs were generated in the first weeks, and the users valued the WhatsApp group as an attractive social support addition to the existing eTools and personal coaching which have a more functional focus on individual progress. Based on preliminary results: a) the WhatsApp group generated higher participation than most other social media, b) deploying social media use motives, c) possibly due to the relatively high ‘presence’ and ‘engagement’ attributes of WhatsApp, and d) contributing to healthy behaviours and health advocacy.
Original languageEnglish
Title of host publicationConference Proceedings of the 31st Bled eConference Digital Transformation: Meeting the Challenges
EditorsAndreja Pucihar, Mirjana Kljajić Borštnar, Pascal Ravesteijn, Jurgen Seitz, Roger Bons
Place of PublicationMaribor
PublisherUniversity of Maribor
Number of pages13
ISBN (Electronic)978-961-286-170-4
Publication statusPublished - 2018
Event31st Bled eConference: Digital Transformation, Meeting the Challenges - Bled, Slovenia
Duration: 17 Jun 201820 Jun 2018
Conference number: 31


Conference31st Bled eConference
Abbreviated titleBled eConference 2018


  • eHealth
  • WhatsApp Group
  • Peer Coaching
  • Service Design

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