TY - GEN
T1 - Enacting the Last Mile
T2 - 2021 CHI Conference on Human Factors in Computing Systems: Making Waves, Combining Strengths, CHI 2021
AU - Tallyn, Ella
AU - Revans, Joe
AU - Morgan, E.
AU - Fisken, Keith
AU - Murray-Rust, D.S.
N1 - Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.
PY - 2021
Y1 - 2021
N2 - Smart contract systems could change the nature of last-mile deliv- ery for the better through enhanced precision, coordination and accountability. However, technological complexity poses a chal- lenge for end-users participating in the design process, making it hard to explore their experiences and incorporate their perspectives. We describe a case study where technological prototypes create smart contract experiences for professional couriers and receptionists, allowing them to speculate about emerging possibilities, whilst remaining grounded in their current practices. Participants enacted a series of deliveries, choreographed by smart contracts, and their responses were explored in post-experience, one-to-one interviews. Working with professionals to explore the potential impact of smart contract technologies, revealed the systemic webs of value underlying their existing work practices. This has implications for design of such technologies, in which increased automation, efciency and accountability must be delicately balanced with the benefts of sustaining personal values, relationships and agency.
AB - Smart contract systems could change the nature of last-mile deliv- ery for the better through enhanced precision, coordination and accountability. However, technological complexity poses a chal- lenge for end-users participating in the design process, making it hard to explore their experiences and incorporate their perspectives. We describe a case study where technological prototypes create smart contract experiences for professional couriers and receptionists, allowing them to speculate about emerging possibilities, whilst remaining grounded in their current practices. Participants enacted a series of deliveries, choreographed by smart contracts, and their responses were explored in post-experience, one-to-one interviews. Working with professionals to explore the potential impact of smart contract technologies, revealed the systemic webs of value underlying their existing work practices. This has implications for design of such technologies, in which increased automation, efciency and accountability must be delicately balanced with the benefts of sustaining personal values, relationships and agency.
KW - Smart contracts
KW - distributed ledger technology
KW - location data
KW - last- mile logistics
KW - logistics infrastructure
KW - delivery
KW - bicycle couriers
UR - http://www.scopus.com/inward/record.url?scp=85106677307&partnerID=8YFLogxK
U2 - 10.1145/3411764.3445525
DO - 10.1145/3411764.3445525
M3 - Conference contribution
T3 - Conference on Human Factors in Computing Systems - Proceedings
BT - CHI 2021 - Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems
PB - Association for Computing Machinery (ACM)
CY - New York
Y2 - 8 May 2021 through 13 May 2021
ER -