Happiness as a predictor of service quality and commitment for utilitarian and hedonic services

K Hellen, MC Saaksjarvi

Research output: Contribution to journal › Article › Scientific › peer-review

Keywords

@article{9a71ec1f4ce04740a960f2ea9d39ce2e,

title = "Happiness as a predictor of service quality and commitment for utilitarian and hedonic services",

keywords = "CWTS 0.75 <= JFIS < 2.00",

author = "K Hellen and MC Saaksjarvi",

year = "2011",

language = "English",

volume = "28",

pages = "934--957",

journal = "Psychology & Marketing",

issn = "0742-6046",

publisher = "Wiley",

number = "9",

}