TY - GEN
T1 - How Emoji and Explanations Influence Adherence to AI Recommendations
AU - Freire, Samuel Kernan
AU - Jung, Ji Youn
AU - Wang, Chaofan
AU - Niforatos, Evangelos
AU - Bozzon, Alessandro
N1 - Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.
PY - 2023
Y1 - 2023
N2 - Emoji have become an essential part of modern communication, helping to convey emotions and tone quickly and concisely. Emoji used by humans and Intelligent Agents (IA) have been shown to affect people’s decision making intentions, suggesting they could be used to manipulate users to follow their advice. We present a mixed-methods crowdsourcing study (N = 194) that shows that adherence to an IA’s recommendation and user experience are not affected by emoji when used in a positive, collaborative way. However, we demonstrate that explanations provided by an IA do increase adherence to its recommendation.
AB - Emoji have become an essential part of modern communication, helping to convey emotions and tone quickly and concisely. Emoji used by humans and Intelligent Agents (IA) have been shown to affect people’s decision making intentions, suggesting they could be used to manipulate users to follow their advice. We present a mixed-methods crowdsourcing study (N = 194) that shows that adherence to an IA’s recommendation and user experience are not affected by emoji when used in a positive, collaborative way. However, we demonstrate that explanations provided by an IA do increase adherence to its recommendation.
UR - http://www.scopus.com/inward/record.url?scp=85183580433&partnerID=8YFLogxK
U2 - 10.1145/3570945.3607300
DO - 10.1145/3570945.3607300
M3 - Conference contribution
AN - SCOPUS:85183580433
T3 - Proceedings of the 23rd ACM International Conference on Intelligent Virtual Agents, IVA 2023
BT - Proceedings of the 23rd ACM International Conference on Intelligent Virtual Agents, IVA 2023
PB - Association for Computing Machinery (ACM)
T2 - 23rd ACM International Conference on Intelligent Virtual Agents, IVA 2023
Y2 - 19 September 2023 through 22 September 2023
ER -