The quality of a transit node is determined by the experience of travellers. However, the reference model for classifying the quality of a transit node, the so-called Node-Place model, does not consider this important dimension (experience). In this paper, we propose a method to add quality from a traveller's perspective to the Node-Place (NP) model by adding the experience value. The new model is called the Node-Place-Experience (NPE) model. A case study in Rotterdam in the Netherlands is used to apply and illustrate our proposal for the model extension to experience. A literature review provided the criteria for the experience value and the weights have been obtained by using a survey among 140 respondents as input for a multi criteria decision making method called Best Worst Method (BWM). The case study shows that the experience value significantly influences the perceived quality of transit nodes and that the new method shows more accurate results.
- Best Worst Method (BWM)
- Experience value
- Multi criteria decision making (MCDM)
- Node-Place model
- Transit nodes