@inproceedings{401144e4b199405f8f7ed6ea3652a807,
title = "Interaction Patterns: The Key to Unlocking Digital Exclusion Assessment?",
abstract = "A user{\textquoteright}s prior experience with digital technologies predicts their success with a novel digital interface. Consequently, low technology prior experience can cause a potential user to be excluded from successfully navigating a user journey with a digital interface. The Engineering Design Centre{\textquoteright}s exclusion calculator can predict the percentage of a population who will be unable to complete a task step in a user journey, but it does not explicitly take into account user exclusion due to insufficient technology prior experience. This paper develops the rationale for a proposed method for assessing the digital inclusivity of a digital interface user journey through evaluation of explicitness and digital interaction pattern familiarity.",
keywords = "Exclusion audit, Inclusive design, Older user, Technology prior experience, Usability",
author = "Michael Bradley and Kristensson, {Per Ola} and Patrick Langdon and {John Clarkson}, P.",
year = "2019",
doi = "10.1007/978-3-319-93885-1_51",
language = "English",
isbn = "9783319938844",
series = "Advances in Intelligent Systems and Computing",
publisher = "Springer",
pages = "564--572",
editor = "Neville Stanton",
booktitle = "Advances in Human Aspects of Transportation - Proceedings of the AHFE 2018 International Conference on Human Factors in Transportation, 2018",
note = "AHFE International Conference on Human Factors in Transportation, 2018 ; Conference date: 21-07-2018 Through 25-07-2018",
}