Local authority web portals for the adoption of low-carbon technologies by homeowners: Evaluation report Triple-A

Through the Interreg2Seas Triple-A project, seven Local Authorities (LAs) identified and developed a set of modules for strengthening LA web portals for increasing awareness and easy access for housing retrofit, to encourage homeowners across four European Countries (Belgium, France, Netherlands and UK) to adopt different low-carbon technologies. This report evaluates this development.
First, literature research provides the role of local authorities on fostering home renovation as a trusted party and the importance of modular LA web portals. A home renovation journey model was applied to facilitate developing web modules and introducing a list of suitable web modules to support homeowners.
Secondly, the qualitative data, collected through LA experiences, are analysed based on strategic, technical, financial, and project management parameters. The results show the lessons learnt and practical challenges for developing modular web portals from the phase of planning and launching to sustaining.
Next, quantitative analysis results present the impact of newly launched web modules on web portal visits. The data, collected monthly from 2018 to 2020, were compared to the LAs’ activities to promote the web portals.
Lastly, this research suggests lessons learnt, challenges, and recommendations for practitioners of LAs to strengthen local authorities’ web portals for increasing awareness and easy access to low-carbon technologies.