TY - GEN
T1 - Modelling product-user interaction for inclusive design
AU - Mieczakowski, Anna
AU - Langdon, Patrick
AU - Clarkson, P. John
PY - 2009
Y1 - 2009
N2 - Despite continuing technological advances, there are still many daily living products that are unusable for broad sections of the population, including older and impaired users. Therefore, in order to design more accessible and usable products, designers need better models that can predict how people with varying levels of capability interpret and use different features on product interfaces. The aim of this paper is to survey the background of modelling product-user interaction, discuss strengths and weaknesses of various approaches and focus on appropriate methodology to investigate inclusive interaction with everyday products. This paper concludes that a model of product-user interaction should include three representations of specific information: (1) what people want to do when operating a product (goals); (2) what people actually do while operating a product (actions); and (3) what happens to the functional parts of the product during the operation (objects). Further research is necessary in order to identify methods for combining goal, action and object approaches and developing a usable and inclusive model of product-user interaction.
AB - Despite continuing technological advances, there are still many daily living products that are unusable for broad sections of the population, including older and impaired users. Therefore, in order to design more accessible and usable products, designers need better models that can predict how people with varying levels of capability interpret and use different features on product interfaces. The aim of this paper is to survey the background of modelling product-user interaction, discuss strengths and weaknesses of various approaches and focus on appropriate methodology to investigate inclusive interaction with everyday products. This paper concludes that a model of product-user interaction should include three representations of specific information: (1) what people want to do when operating a product (goals); (2) what people actually do while operating a product (actions); and (3) what happens to the functional parts of the product during the operation (objects). Further research is necessary in order to identify methods for combining goal, action and object approaches and developing a usable and inclusive model of product-user interaction.
KW - Cognitive Representations
KW - Inclusive Design
KW - Mental Models
KW - Prior Experience
KW - Product-User Interaction
UR - http://www.scopus.com/inward/record.url?scp=76249106567&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-02707-9_63
DO - 10.1007/978-3-642-02707-9_63
M3 - Conference contribution
AN - SCOPUS:76249106567
SN - 3642027067
SN - 9783642027062
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 559
EP - 567
BT - Universal Access in Human-Computer Interaction
T2 - 5th International Conference on Universal Access in Human-Computer Interaction, UAHCI 2009. Held as Part of HCI International 2009
Y2 - 19 July 2009 through 24 July 2009
ER -