Abstract
Purpose – The purpose of this paper is to show how the performance of the personnel can be negatively affected by conversations, adjacent to the working space, in an open-plan office environment. Design/methodology/approach – Using two scientific mathematical models it is possible to quantify the performance losses, as a result of adjacent conversations, with various desk layouts in an open-plan office. Findings – The results obtained from the underlying Finnish study can be improved by applying a regression analysis to the recorded research results. The modified deviation formula not only corresponds more closely to the research results, but also produces a better translation of the speech intelligibility index to the intelligibility qualifications, as shown in the guideline NPR 3438. Originality/value – It is reasonable to conclude that performance loss, as a result of a poor acoustic situation, can be related to the speech intelligibility in a space. The relationship between the speech intelligibility index and performance loss makes it possible to design on the basis of productivity improvement, resulting in a comfortable acoustic working environment and a consistent financial advantage for the organisation.
Original language | English |
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Pages (from-to) | 202-211 |
Number of pages | 10 |
Journal | Journal of Facilities Management |
Volume | 6 |
Issue number | 3 |
DOIs | |
Publication status | Published - 11 Jul 2008 |
Externally published | Yes |
Keywords
- Acoustics
- Employee productivity
- Finland
- Noise control
- Open plan offices
- Performance levels