Positioning Business Services

Albert Plugge, Shahrokh Nikou

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientific


This chapter addresses the positioning of business services from three different perspectives. First, we describe the increasing demand and rise of business services and corresponding delivery modes. Second, we address the growth and position of global business services and their multi-nature. Next, we address GBS implementation challenges specifically. Fourth, we describe the importance of digitalisation as a means to overcome global business services implementation challenges. Finally, we summarise this chapter by addressing the key findings on business services.
Original languageEnglish
Title of host publicationDigitalisation of Global Business Services: Orchestrating the Enterprise Ecosystem
EditorsAlbert Plugge, Shahrokh Nikou
Place of PublicationCham
Number of pages33
ISBN (Print)978-3-031-51528-6
Publication statusPublished - 2024

Publication series

NameTechnology, Work and Globalizatio

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.


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