Sparking the Repair “Can-Do” Attitude: Enhancing Users’ Willingness to Repair through Design Support in Fault Diagnostics

Renske van den Berge*, Lise Magnier, Ruth Mugge

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

74 Downloads (Pure)

Abstract

Current production and consumption patterns of consumer electronics have a negative impact on our environment. Designers can contribute to changing these patterns with more sustainable product design. Prolonging product lifetimes can have a positive impact, for which repair is a promising solution. However, the fact that a product can be physically repaired does not mean that users will act accordingly. Users generally have a low ability to repair consumer electronics. We suggest that design interventions may increase users’ can-do repair mentality, leading to a higher intention to repair. In three experiments, we tested the effect of a design intervention, namely the presence of a fault indication, on users’ willingness to repair. Our results showed a significantly higher willingness to repair in the presence of a fault indication, which is explained by a higher level of perceived self-efficacy (i.e., a can-do attitude). However, this result only holds true for products that are relatively less likely to be professionally repaired, such as coffee makers and (handstick cordless) vacuum cleaners, and not for washing machines, which are more likely to be professionally repaired. We end with practical design implications, limitations, and future research directions.
Original languageEnglish
Pages (from-to)25-39
Number of pages15
JournalInternational Journal of Design
Volume17
Issue number3
DOIs
Publication statusPublished - 2023

Keywords

  • Design for Repair
  • Product Lifetime Extension
  • Fault Indication
  • User Behavior
  • Circular Economy

Fingerprint

Dive into the research topics of 'Sparking the Repair “Can-Do” Attitude: Enhancing Users’ Willingness to Repair through Design Support in Fault Diagnostics'. Together they form a unique fingerprint.

Cite this