Students’ satisfaction with e-learning systems during the covid-19 pandemic—an international comparative study

Shahrokh Nikou; Seongcheol Kim

doi:10.18690/978-961-286-485-9.8

Students’ satisfaction with e-learning systems during the covid-19 pandemic—an international comparative study

Responsible Marketing and Consumer Behavior

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

Abstract

In response to the global COVID-19 situation, quarantine measures have been implemented at the educational institutions around the world. This paper aims to determine the antecedent factors predicting the university students’ satisfaction with e-learning systems during the COVID-19 situation. We used structural equation modelling (SEM) and evaluated a conceptual model on the basis of a sample of university students from Finland (n = 131) and South Korea (n = 114). The SEM results showed that the COVID-19 related factors, i.e., COVID-19 awareness, perceived challenges during COVID-19 and the educational institutions’ preparedness indirectly influence the satisfaction with e-learning systems. Moreover, we found a statistically significant moderating effect of course design quality, and instructor’s teaching style between the COVID-19 related factors and the satisfaction with e-learning systems. The implications of these results for the management of e‐learning systems are discussed.

Original language	English
Title of host publication	34th Bled eConference
Subtitle of host publication	Digital Support from Crisis to Progressive Change, BLED 2021 - Proceedings
Editors	Andreja Pucihar Andreja Pucihar, Mirjana Kljajic Borstnar, Roger Bons, Helen Cripps, Anand Sheombar, Doroteja Vidmar
Publisher	University of Maribor Press
Pages	97-109
Number of pages	13
ISBN (Electronic)	9789612864859
DOIs	https://doi.org/10.18690/978-961-286-485-9.8
Publication status	Published - 2021
Event	34th Bled eConference, BLED 2021 - Virtual, Online Duration: 27 Jun 2021 → 30 Jun 2021

Publication series

Name	34th Bled eConference: Digital Support from Crisis to Progressive Change, BLED 2021 - Proceedings

Conference

Conference	34th Bled eConference, BLED 2021
City	Virtual, Online
Period	27/06/21 → 30/06/21

Keywords

COVID-19
distance learning
e-Learning
higher education
learning management systems

Access to Document

10.18690/978-961-286-485-9.8

Cite this

Nikou, S., & Kim, S. (2021). Students’ satisfaction with e-learning systems during the covid-19 pandemic—an international comparative study. In A. P. Andreja Pucihar, M. K. Borstnar, R. Bons, H. Cripps, A. Sheombar, & D. Vidmar (Eds.), 34th Bled eConference: Digital Support from Crisis to Progressive Change, BLED 2021 - Proceedings (pp. 97-109). (34th Bled eConference: Digital Support from Crisis to Progressive Change, BLED 2021 - Proceedings). University of Maribor Press. https://doi.org/10.18690/978-961-286-485-9.8

Nikou, Shahrokh ; Kim, Seongcheol. / Students’ satisfaction with e-learning systems during the covid-19 pandemic—an international comparative study. 34th Bled eConference: Digital Support from Crisis to Progressive Change, BLED 2021 - Proceedings. editor / Andreja Pucihar Andreja Pucihar ; Mirjana Kljajic Borstnar ; Roger Bons ; Helen Cripps ; Anand Sheombar ; Doroteja Vidmar. University of Maribor Press, 2021. pp. 97-109 (34th Bled eConference: Digital Support from Crisis to Progressive Change, BLED 2021 - Proceedings).

@inproceedings{dae23ebf5b6742d2ad93d1a521857a83,

title = "Students{\textquoteright} satisfaction with e-learning systems during the covid-19 pandemic—an international comparative study",

abstract = "In response to the global COVID-19 situation, quarantine measures have been implemented at the educational institutions around the world. This paper aims to determine the antecedent factors predicting the university students{\textquoteright} satisfaction with e-learning systems during the COVID-19 situation. We used structural equation modelling (SEM) and evaluated a conceptual model on the basis of a sample of university students from Finland (n = 131) and South Korea (n = 114). The SEM results showed that the COVID-19 related factors, i.e., COVID-19 awareness, perceived challenges during COVID-19 and the educational institutions{\textquoteright} preparedness indirectly influence the satisfaction with e-learning systems. Moreover, we found a statistically significant moderating effect of course design quality, and instructor{\textquoteright}s teaching style between the COVID-19 related factors and the satisfaction with e-learning systems. The implications of these results for the management of e‐learning systems are discussed.",

keywords = "COVID-19, distance learning, e-Learning, higher education, learning management systems",

author = "Shahrokh Nikou and Seongcheol Kim",

year = "2021",

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series = "34th Bled eConference: Digital Support from Crisis to Progressive Change, BLED 2021 - Proceedings",

publisher = "University of Maribor Press",

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Nikou, S & Kim, S 2021, Students’ satisfaction with e-learning systems during the covid-19 pandemic—an international comparative study. in AP Andreja Pucihar, MK Borstnar, R Bons, H Cripps, A Sheombar & D Vidmar (eds), 34th Bled eConference: Digital Support from Crisis to Progressive Change, BLED 2021 - Proceedings. 34th Bled eConference: Digital Support from Crisis to Progressive Change, BLED 2021 - Proceedings, University of Maribor Press, pp. 97-109, 34th Bled eConference, BLED 2021, Virtual, Online, 27/06/21. https://doi.org/10.18690/978-961-286-485-9.8

Students’ satisfaction with e-learning systems during the covid-19 pandemic—an international comparative study. / Nikou, Shahrokh; Kim, Seongcheol.
34th Bled eConference: Digital Support from Crisis to Progressive Change, BLED 2021 - Proceedings. ed. / Andreja Pucihar Andreja Pucihar; Mirjana Kljajic Borstnar; Roger Bons; Helen Cripps; Anand Sheombar; Doroteja Vidmar. University of Maribor Press, 2021. p. 97-109 (34th Bled eConference: Digital Support from Crisis to Progressive Change, BLED 2021 - Proceedings).

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

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AU - Kim, Seongcheol

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AB - In response to the global COVID-19 situation, quarantine measures have been implemented at the educational institutions around the world. This paper aims to determine the antecedent factors predicting the university students’ satisfaction with e-learning systems during the COVID-19 situation. We used structural equation modelling (SEM) and evaluated a conceptual model on the basis of a sample of university students from Finland (n = 131) and South Korea (n = 114). The SEM results showed that the COVID-19 related factors, i.e., COVID-19 awareness, perceived challenges during COVID-19 and the educational institutions’ preparedness indirectly influence the satisfaction with e-learning systems. Moreover, we found a statistically significant moderating effect of course design quality, and instructor’s teaching style between the COVID-19 related factors and the satisfaction with e-learning systems. The implications of these results for the management of e‐learning systems are discussed.

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Nikou S, Kim S. Students’ satisfaction with e-learning systems during the covid-19 pandemic—an international comparative study. In Andreja Pucihar AP, Borstnar MK, Bons R, Cripps H, Sheombar A, Vidmar D, editors, 34th Bled eConference: Digital Support from Crisis to Progressive Change, BLED 2021 - Proceedings. University of Maribor Press. 2021. p. 97-109. (34th Bled eConference: Digital Support from Crisis to Progressive Change, BLED 2021 - Proceedings). doi: 10.18690/978-961-286-485-9.8

Students’ satisfaction with e-learning systems during the covid-19 pandemic—an international comparative study

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