TY - JOUR
T1 - Supporting mental health self-care discovery through a chatbot
AU - Moilanen, Joonas
AU - van Berkel, Niels
AU - Visuri, Aku
AU - Gadiraju, Ujwal
AU - van der Maden, Willem
AU - Hosio, Simo
PY - 2023
Y1 - 2023
N2 - Good mental health is imperative for one’s wellbeing. While clinical mental disorder treatments exist, self-care is an essential aspect of mental health. This paper explores the use and perceived trust of conversational agents, chatbots, in the context of crowdsourced self-care through a between-subjects study (N = 80). One group used a standalone system with a conventional web interface to discover self-care methods. The other group used the same system wrapped in a chatbot interface, facilitating utterances and turn-taking between the user and a chatbot. We identify the security and integrity of the systems as critical factors that affect users’ trust. The chatbot interface scored lower on both these factors, and we contemplate the potential underlying reasons for this. We complement the quantitative data with qualitative analysis and synthesize our findings to identify suggestions for using chatbots in mental health contexts.
AB - Good mental health is imperative for one’s wellbeing. While clinical mental disorder treatments exist, self-care is an essential aspect of mental health. This paper explores the use and perceived trust of conversational agents, chatbots, in the context of crowdsourced self-care through a between-subjects study (N = 80). One group used a standalone system with a conventional web interface to discover self-care methods. The other group used the same system wrapped in a chatbot interface, facilitating utterances and turn-taking between the user and a chatbot. We identify the security and integrity of the systems as critical factors that affect users’ trust. The chatbot interface scored lower on both these factors, and we contemplate the potential underlying reasons for this. We complement the quantitative data with qualitative analysis and synthesize our findings to identify suggestions for using chatbots in mental health contexts.
KW - chatbot
KW - conversational agent (CA)
KW - conversational user interface (CUI)
KW - human-computer interaction
KW - human-computer trust
KW - mental health
KW - self-care
UR - http://www.scopus.com/inward/record.url?scp=85150502421&partnerID=8YFLogxK
U2 - 10.3389/fdgth.2023.1034724
DO - 10.3389/fdgth.2023.1034724
M3 - Article
AN - SCOPUS:85150502421
SN - 2673-253X
VL - 5
JO - Frontiers in Digital Health
JF - Frontiers in Digital Health
M1 - 1034724
ER -