Abstract
This paper reports an embedded single case study from a globally operating manufacturer for digital healthcare products. Based on nine semi-structured interviews, document analysis, and a diary study among employees, we were able to gain insights on the daily business routines and interactions of the design team, the UX research team, and the product management department. The results revealed several unexpected insights that indicate a practical mismatch between user-centred design processes learned from the textbook and design practice in the healthcare sector that warrant further research.
| Original language | English |
|---|---|
| Pages (from-to) | 2217-2226 |
| Number of pages | 10 |
| Journal | Proceedings of the Design Society: DESIGN Conference |
| Volume | 1 |
| DOIs | |
| Publication status | Published - 2020 |
| Event | 16th International Design Conference, DESIGN 2020 - Virtual, Online Duration: 26 Oct 2020 → 29 Oct 2020 |
Keywords
- design process
- healthcare design
- industrial design
- user experience
- user-centred design