Towards a Methodology for Selecting Product Usage Information Sources for the (Re-)Design of Product Service Systems

Karl A. Hribernik, Wilhelm Frederik van der Vegte, Dimitris Kiritsis, Klaus-Dieter Thoben

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

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Abstract

A product’s value is increasingly determined by the services supporting it. Complex Product-Service Systems (PSS) – combinations of services and products – are in demand. Product usage information (PUI), that is, information about how an individual product is used, is rapidly becoming a valuable asset to industry to help inform service offers throughout the product lifecycle. Conventionally, information about how a product is used is gathered in customer relations and MRO (maintenance, repair and overhaul) processes via channels such as repair logs, call centres or helpdesks. Today, new channels of PUI are emerging from the digitalization of products, the Internet of Things, Cyber-Physical Systems, Internet PUI sources and social media. However, there is a lack of a methodological approach which companies use to select the right PUI source for the design of services, and vice-versa, to understand which value-added services can be offered using information already generated by sensors embedded into their products or available on the Internet or in social media. This contribution is intended to show an avenue of research towards such a methodology.
Original languageEnglish
Title of host publicationProceedings of ICE/IEEE International Technology Management Conference
EditorsP. Abrahamsson, K. Kristensen
PublisherNTNU
Pages455-460
Number of pages6
Publication statusPublished - 2016
Event2016 ICE/IEEE International Technology Management Conference - Trondheim, Norway
Duration: 13 Jun 201615 Jun 2016

Conference

Conference2016 ICE/IEEE International Technology Management Conference
CountryNorway
CityTrondheim
Period13/06/1615/06/16

Keywords

  • PSS
  • product-service systems
  • PUI
  • product usag information
  • product lifecycle management
  • extended products
  • ontology
  • sensors
  • social media

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