Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC

Maria Luce Lupetti; Emma Hagens; Willem Van Der Maden; Régine Steegers-Theunissen; Melek Rousian

doi:10.1145/3571884.3597128

Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC

Maria Luce Lupetti^*, Emma Hagens, Willem Van Der Maden, Régine Steegers-Theunissen, Melek Rousian

^*Corresponding author for this work

Design Aesthetics

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

1 Citation (Scopus)

40 Downloads (Pure)

Abstract

This paper explores the potential implications of embodied conversational agents (ECAs) in healthcare, focusing on the impact of appearance and conversation style on trustworthiness. We conducted a Research through Design investigation of ECAs for supporting women during the periconception period and in pregnancy. The paper presents the results of a Wizard of Oz study in which two alternative prototypes, a chatbot, and an ECA, were tested in a tertiary hospital by 25 participants. Reflecting on the results we suggest that limited patients' trust in ECAs maybe be beneficial for achieving trustworthy use of these agents in the healthcare context.

Original language	English
Title of host publication	CUI '23: Proceedings of the 5th International Conference on Conversational User Interfaces
Place of Publication	New York
Publisher	Association for Computing Machinery (ACM)
Pages	1-14
Number of pages	14
ISBN (Print)	979-8-4007-0014-9
DOIs	https://doi.org/10.1145/3571884.3597128
Publication status	Published - 2023
Event	5th International Conference on Conversational User Interfaces, CUI 2023 - Eindhoven, Netherlands Duration: 19 Jul 2023 → 21 Jul 2023

Conference

Conference	5th International Conference on Conversational User Interfaces, CUI 2023
Country/Territory	Netherlands
City	Eindhoven
Period	19/07/23 → 21/07/23

Keywords

conversational style
embodied conversational agents
healthcare
research through design
trustworthiness

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

Access to Document

10.1145/3571884.3597128

3571884.3597128Final published version, 8.58 MBLicence: CC BY

Cite this

Lupetti, M. L., Hagens, E., Van Der Maden, W., Steegers-Theunissen, R., & Rousian, M. (2023). Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC. In CUI '23: Proceedings of the 5th International Conference on Conversational User Interfaces (pp. 1-14). Article 25 Association for Computing Machinery (ACM). https://doi.org/10.1145/3571884.3597128

Lupetti, Maria Luce ; Hagens, Emma ; Van Der Maden, Willem et al. / Trustworthy Embodied Conversational Agents for Healthcare : A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC. CUI '23: Proceedings of the 5th International Conference on Conversational User Interfaces. New York : Association for Computing Machinery (ACM), 2023. pp. 1-14

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abstract = "This paper explores the potential implications of embodied conversational agents (ECAs) in healthcare, focusing on the impact of appearance and conversation style on trustworthiness. We conducted a Research through Design investigation of ECAs for supporting women during the periconception period and in pregnancy. The paper presents the results of a Wizard of Oz study in which two alternative prototypes, a chatbot, and an ECA, were tested in a tertiary hospital by 25 participants. Reflecting on the results we suggest that limited patients' trust in ECAs maybe be beneficial for achieving trustworthy use of these agents in the healthcare context. ",

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author = "Lupetti, {Maria Luce} and Emma Hagens and {Van Der Maden}, Willem and R{\'e}gine Steegers-Theunissen and Melek Rousian",

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note = "5th International Conference on Conversational User Interfaces, CUI 2023 ; Conference date: 19-07-2023 Through 21-07-2023",

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Lupetti, ML, Hagens, E, Van Der Maden, W, Steegers-Theunissen, R & Rousian, M 2023, Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC. in CUI '23: Proceedings of the 5th International Conference on Conversational User Interfaces., 25, Association for Computing Machinery (ACM), New York, pp. 1-14, 5th International Conference on Conversational User Interfaces, CUI 2023, Eindhoven, Netherlands, 19/07/23. https://doi.org/10.1145/3571884.3597128

Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC. / Lupetti, Maria Luce; Hagens, Emma; Van Der Maden, Willem et al.
CUI '23: Proceedings of the 5th International Conference on Conversational User Interfaces. New York: Association for Computing Machinery (ACM), 2023. p. 1-14 25.

Research output: Chapter in Book/Conference proceedings/Edited volume › Conference contribution › Scientific › peer-review

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T1 - Trustworthy Embodied Conversational Agents for Healthcare

T2 - 5th International Conference on Conversational User Interfaces, CUI 2023

AU - Lupetti, Maria Luce

AU - Hagens, Emma

AU - Van Der Maden, Willem

AU - Steegers-Theunissen, Régine

AU - Rousian, Melek

PY - 2023

Y1 - 2023

N2 - This paper explores the potential implications of embodied conversational agents (ECAs) in healthcare, focusing on the impact of appearance and conversation style on trustworthiness. We conducted a Research through Design investigation of ECAs for supporting women during the periconception period and in pregnancy. The paper presents the results of a Wizard of Oz study in which two alternative prototypes, a chatbot, and an ECA, were tested in a tertiary hospital by 25 participants. Reflecting on the results we suggest that limited patients' trust in ECAs maybe be beneficial for achieving trustworthy use of these agents in the healthcare context.

AB - This paper explores the potential implications of embodied conversational agents (ECAs) in healthcare, focusing on the impact of appearance and conversation style on trustworthiness. We conducted a Research through Design investigation of ECAs for supporting women during the periconception period and in pregnancy. The paper presents the results of a Wizard of Oz study in which two alternative prototypes, a chatbot, and an ECA, were tested in a tertiary hospital by 25 participants. Reflecting on the results we suggest that limited patients' trust in ECAs maybe be beneficial for achieving trustworthy use of these agents in the healthcare context.

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KW - embodied conversational agents

KW - healthcare

KW - research through design

KW - trustworthiness

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M3 - Conference contribution

AN - SCOPUS:85167779394

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SP - 1

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BT - CUI '23: Proceedings of the 5th International Conference on Conversational User Interfaces

PB - Association for Computing Machinery (ACM)

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ER -

Lupetti ML, Hagens E, Van Der Maden W, Steegers-Theunissen R, Rousian M. Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC. In CUI '23: Proceedings of the 5th International Conference on Conversational User Interfaces. New York: Association for Computing Machinery (ACM). 2023. p. 1-14. 25 doi: 10.1145/3571884.3597128

Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC

Abstract

Conference

Keywords

UN SDGs

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