@inproceedings{f0aa105fa8644253adb8d47a81a23b8a,
title = "Unraveling the Social-Technical Complexity of Dashboards for Transformation",
abstract = "The need for standardized and visualized performance monitoring on a wide range of topics has become apparent in recent years. In the public sector, there has been an increase in the number of dashboards to create transparency into the progress. Yet, the design of dashboards encounters many challenges ranging from technical to social. The goal of this research is to unravel the social-technical complexity of dashboards and outline their basic requirements and a process for creating dashboards. In addition to explicit project milestones, these also visualize digital implementation programs at the policy level.",
keywords = "Complexity, Dashboard, Design Dimensions, Digital Government, e-Government (eGov), Performance Monitoring, Stakeholder",
author = "Florian Lemke and Marijn Janssen and Dirk Draheim",
note = "Green Open Access added to TU Delft Institutional Repository {\textquoteleft}You share, we take care!{\textquoteright} – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.; 8th International Conference on Electronic Governance and Open Society: Challenges in Eurasia, EGOSE 2021 ; Conference date: 24-11-2021 Through 25-11-2021",
year = "2022",
doi = "10.1007/978-3-031-04238-6_3",
language = "English",
isbn = "9783031042379",
series = "Communications in Computer and Information Science",
publisher = "Springer",
pages = "21--34",
editor = "Chugunov, {Andrei V.} and Marijn Janssen and Igor Khodachek and Yuri Misnikov and Dmitrii Trutnev",
booktitle = "Electronic Governance and Open Society",
}