Unraveling the Social-Technical Complexity of Dashboards for Transformation

Florian Lemke*, Marijn Janssen, Dirk Draheim

*Corresponding author for this work

Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

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The need for standardized and visualized performance monitoring on a wide range of topics has become apparent in recent years. In the public sector, there has been an increase in the number of dashboards to create transparency into the progress. Yet, the design of dashboards encounters many challenges ranging from technical to social. The goal of this research is to unravel the social-technical complexity of dashboards and outline their basic requirements and a process for creating dashboards. In addition to explicit project milestones, these also visualize digital implementation programs at the policy level.
Original languageEnglish
Title of host publicationElectronic Governance and Open Society
Subtitle of host publicationChallenges in Eurasia - 8th International Conference, EGOSE 2021, Proceedings
EditorsAndrei V. Chugunov, Marijn Janssen, Igor Khodachek, Yuri Misnikov, Dmitrii Trutnev
Number of pages14
ISBN (Print)9783031042379
Publication statusPublished - 2022
Event8th International Conference on Electronic Governance and Open Society: Challenges in Eurasia, EGOSE 2021 - Virtual, Online
Duration: 24 Nov 202125 Nov 2021

Publication series

NameCommunications in Computer and Information Science
Volume1529 CCIS
ISSN (Print)1865-0929
ISSN (Electronic)1865-0937


Conference8th International Conference on Electronic Governance and Open Society: Challenges in Eurasia, EGOSE 2021
CityVirtual, Online

Bibliographical note

Green Open Access added to TU Delft Institutional Repository ‘You share, we take care!’ – Taverne project https://www.openaccess.nl/en/you-share-we-take-care Otherwise as indicated in the copyright section: the publisher is the copyright holder of this work and the author uses the Dutch legislation to make this work public.


  • Complexity
  • Dashboard
  • Design Dimensions
  • Digital Government
  • e-Government (eGov)
  • Performance Monitoring
  • Stakeholder


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