TY - GEN
T1 - Which diagrams and when? Health workers' choice and usage of different diagram types for service improvement
AU - Jun, Gyuchan Thomas
AU - Morrison, Cecily
AU - O'Loughlin, Christopher
AU - Clarkson, P. John
PY - 2012
Y1 - 2012
N2 - Diagrammatic representations, such as process mapping and care pathways, have been often used for service evaluation and improvement in healthcare. While a broad range of diagrammatic representations exist, their application in healthcare has been very limited. There is a lack of understanding about how and which diagrams could be usable and useful to health workers. In this study, ten mental health workers were asked to discuss positive and negative issues around their service delivery using one or two diagrams of their choice out of seven different diagrams representing their service: care pathway diagram; organisation diagram; communication diagram; service blueprint; patient state transition diagram; free form diagram; geographic map. Their interactions with diagrams were video-taped for analysis. The patient state transition diagram was the most popular choice in spite of relatively low previous familiarity. The overall findings provided insight into a better use of diagrams in healthcare.
AB - Diagrammatic representations, such as process mapping and care pathways, have been often used for service evaluation and improvement in healthcare. While a broad range of diagrammatic representations exist, their application in healthcare has been very limited. There is a lack of understanding about how and which diagrams could be usable and useful to health workers. In this study, ten mental health workers were asked to discuss positive and negative issues around their service delivery using one or two diagrams of their choice out of seven different diagrams representing their service: care pathway diagram; organisation diagram; communication diagram; service blueprint; patient state transition diagram; free form diagram; geographic map. Their interactions with diagrams were video-taped for analysis. The patient state transition diagram was the most popular choice in spite of relatively low previous familiarity. The overall findings provided insight into a better use of diagrams in healthcare.
KW - diagrams
KW - healthcare
KW - problem identification
KW - service design
UR - http://www.scopus.com/inward/record.url?scp=84863615311&partnerID=8YFLogxK
U2 - 10.1007/978-3-642-31223-6_45
DO - 10.1007/978-3-642-31223-6_45
M3 - Conference contribution
AN - SCOPUS:84863615311
VL - 7352 LNAI
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 340
EP - 342
BT - Diagrammatic Representation and Inference
PB - Springer
T2 - 7th International Conference on the Theory and Application of Diagrams, Diagrams 2012
Y2 - 2 July 2012 through 6 July 2012
ER -
