Reflections, Conclusions and Recommendations

Theo van der Voordt, Per Anker Jensen

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientific

Abstract

This final chapter reflects on the comprehensive analyses of how to manage and measure 12 different value parameters that were presented in chapter 4-16. Furthermore it links the findings to the background and purpose of this book (chapter 1) and the input-throughput-output components of the Value Adding Management model (chapter 2-4). A cross-chapter analysis of the State of the Art sections for each value parameter shows that much theoretical and empirical work has been conducted to operationalise the 12 value parameters, to develop ways to measure and manage performance and added value, and to collect evidence about input-output/outcome relationships. The overview of appropriate interventions, ways to measure its impact, and a shortlist of Key Performance Indicators per value parameter (chapter 17) can be used to support decision makers in selecting appropriate interventions to solve current problems and to add value to the organisation. The cross-chapter analysis also shows that it is difficult to quantify cause-effect relationships, due to the many factors that affect organisational performance and adding value by FM and CREM. In addition to the impact of interventions in buildings, facilities and services, the way interventions are implemented play an important role as well. The internal context (e.g. leadership, staff, culture, resources) and the external context (e.g. legislation, labour market, benchmark with competitors) may also affect the relationship between facilities and organisational performance. Further research is still needed to disentangle the complex relationships between input factors and organisational outcomes, and to develop new ways to measure the outcomes, for instance by using sensors and apps, narratives, longitudinal observations, focus group discussions, and ‘big data’.
Original languageEnglish
Title of host publicationFacilities Management and Corporate Real Estate Management as Value Drivers
Subtitle of host publicationHow to measure and manage adding value
EditorsPer Anker Jensen, Theo van der Voordt
Place of PublicationLondon
PublisherRoutledge - Taylor & Francis Group
Pages323-333
ISBN (Print)978-1-138-24387-3
Publication statusPublished - 2016

Keywords

  • Value parameters
  • Evidence
  • Measuring
  • Data collection
  • Cause-effect

Fingerprint Dive into the research topics of 'Reflections, Conclusions and Recommendations'. Together they form a unique fingerprint.

  • The Delft legacy of Adding Value by CREM

    van der Voordt, T., 30 Sep 2016, Dear is Durable: Liber Amicorum for Hans de Jonge. Arkesteijn, M., van der Voordt, T., Remoy, H. & Chen, Y. (eds.). Delft: TU Delft Open, p. 145-151

    Research output: Chapter in Book/Conference proceedings/Edited volumeChapterProfessional

    Open Access
    File
  • Added value of FM: A critical review

    Jensen, PA. & van der Voordt, DJM., 2015, Proceedings of the European facility management conference EFMC 2015. Alexander, K. & Price, I. (eds.). s.l.: European Facility Management Network, p. 1-12 12 p.

    Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

  • Adding value by health care real estate: Parameters and priorities

    van der Voordt, DJM., 2015, Proceedings of the 22nd European Real Estate Society. s.n. (ed.). s.l.: European Real Estate Society, p. 1-11 11 p.

    Research output: Chapter in Book/Conference proceedings/Edited volumeConference contributionScientificpeer-review

  • Cite this