The Concept of added value of FM

PA Jensen, DJM van der Voordt, C Coenen, D von Felten, S Balslev-Nielsen, AL Sarasoja, C Riratanaphong, M Pfenninger

Research output: Chapter in Book/Conference proceedings/Edited volumeChapterScientific

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Purpose: This chapter presents research perspectives and theoretical reflections on the concept of added value of FM from a variety of academic fields.
Methodology: A literature review of the most influential journals within the academic fields of Facilities Management (FM), Corporate Real Estate Management (CREM) and Business to Business Marketing (B2B Marketing).
Findings: The research shows different definitions and focus points, dependent on the academic field and the area of application. The different research perspectives explored a holistic view on the added value of FM by the integration of an external market based view (with a focus on the aimed output) and the internal resource based view (with a focus on the input from FM and real estate). Good relationship management and building on trust shows to be equally important as delivering the agreed services.
Practical implications: A clear conceptualization of the concept of added value of FM is of utmost importance for further research into the added value of FM and well-considered, evidence-based Value Adding Management in practice.
Research limitations: Due to limited time not all FM-related journals could be included in the literature review. The included journals were analysed over a time period of ten years, with a focus on interesting topics and less on a thematic cross-paper analysis in-depth.
Originality/value: Usually the concept of added value is discussed from a mono-disciplinary point of view. The different backgrounds of the authors add value to an increased understanding of the added value of FM by comparing and testing different ways of conceptualising this issue.
Original languageEnglish
Title of host publicationThe added value of facilities management
Subtitle of host publicationConcepts, findings and perspectives
EditorsPA Jensen, DJM van der Voordt, C Coenen
Place of PublicationLyngby
PublisherPolyteknisk Forlag
Number of pages302
ISBN (Print)9788750210405
Publication statusPublished - 2012


  • FM
  • CREM
  • B2B
  • Marketing
  • Added Value
  • Relationship Management


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